SKILLS – The Art of Having Difficult Conversations (Part 1 – Formal Conflict Management)
Conflict is a natural part of life. From birth, we are all in constant conflict with the world around us. As a baby, when we have a need, we cry loudly so that hopefully a parent or caretaker will hear us, decipher our shrieks, and translate them into giving us what we want or need. […]
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